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Clarity

Welcome to Clarity, a podcast powered by the Thomson Reuters Institute. In each episode, we dive deep into a single question from decision-makers and thought leaders from legal, corporate, tax, accounting & audit, and government communities. Grounding the conversation in the Institute’s research and practice leads’ domain expertise. In each episode, we sit down with a special guest or panel of experts from our community of partners, clients, and key leaders in each industry we serve.

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  2. What meaningful, intentional client feedback programs can do for law firms

What meaningful, intentional client feedback programs can do for law firms

Aug 31, 2022

In the latest podcast available on the Thomson Reuters Institute channel, we speak with Elizabeth Duffy, Senior Director of Global Client Services at the Thomson Reuters Institute, about law firms' efforts to proactively seek out their clients’ thoughts and attitudes in a formal client feedback program.